Where is my Order?

You can check your order status, track your shipment, or review past purchases by visiting our order management page: Customer Portal

Once you’re signed in, you can:

• View the current status of your order and track shipments in real time
• Modify or cancel your order (if applicable)
• Return your order
• Report a defective product
• Report a lost/damaged order
• Access your order history
• Print receipts or invoices

Step-by-step: How to check your order status

1. Log into your account at https://orders.throtl.com

   

   2. Once signed in, you’ll land on your Orders History Dashboard. Here, you’ll see all current and past orders.

3. Select an order to view detailed information including:
   • Estimated delivery date
   • Shipment tracking
   • Items included
   • Order status (e.g., Processing, Shipped, Delivered)

If your estimated ship date is a date in the past, and you have not seen any movement on your order, please reach out to us.

Still have questions? We’re here to help — visit our Help Center or contact support for assistance through Live Chat.