Why was my order flagged?

Unfortunately, not every purchase is legitimate.

Because of this, we have third-party fraud detection software that authorizes every transaction for your protection and ours.

Should our system flag an order, you may be contacted by our team to request additional information. If the information provided is approved, you will be notified and the order will continue to process. 

If the information provided is not sufficient, you will need to place a new order with updated information or an alternative payment method.

Still have questions? We’re here to help — visit our Help Center or contact support for assistance through Live Chat.